Andrew Jacksons Democracy Essay - 568 Words

Jackson’s version of democracy was in fact a democracy. He was not a very wealthy man, he owned a home and some land. Which was more than could be said about most Americans at the time. About ten percent of the Americans living there at that time owned enough land to vote. There was a law, stating that only white males with a good portion of land could vote in the presidential election. Andrew Jackson thought this system was so unfair, he created a new way to govern the citizens of the newly formed United States. He believed that the spoil system, or rotating office holders often was important. He fired everyone currently working at the white house, and he replaced them with people that were actively campaigning for the democratic†¦show more content†¦Even though he could have been doing something wrong, this man had a few very brilliant ideas to get and keep office for two sessions. He did all he could to get everyone in the middle/lower classes to vote, especi ally for him. He made it legal for every white man, those who owned land and not to vote. This was indirectly helping his vote count, people looked up to this man because he helped bring fairness to all of the people, and he knew he would get a huge amount of votes. The men who did not own land, or come from a wealthy/smart background, would vote for the man who helped give them their rights. This meant almost every American had a say in what happened in their country. He issued a bill to remove the Indians from mainly Georgia, but all of the land we owned at the time. This gave everyone but mostly the southerners more land to work with, and not have all those sometimes hostile Indians breathing down their backs. This defiantly helped the poor and middle classes, because it was more land that they could settle down and live their lives. It brought them comfort and lots more room. The Indians defiantly did not like this at all, some thought that they weren’t going to move, and become hostile. The US brought the military and marched down there so their would be no misunderstanding. The Indians did not have the right to vote, so they were pushed around, like the poor class before Jackson stepped in. Nobody really liked theShow MoreRelatedAndrew Jacksons Views Of Jacksonian Democracy1157 Words   |  5 PagesJacksonian Democracy describes the time from when Andrew Jackson became the seventh president of the United States in 1829 till the end of his second term in 1837 (Shi and Tindall, 319). He was the first president that didn’t come from a prominent colonial family. His â€Å"common man† background lead him to being a popular political figure among the common people. This lead to him and his supporters forming America’s democratic party. A democracy is a system of government where the people or citizensRead MoreAndrew Jackson Essay1451 Words   |  6 Pages Andrew Jackson strongly opposed the Second Natio nal Bank of the United States. The Panic of 1819 was a key motivator for the destruction of the Second National Bank for Andrew Jackson and many Americans (Shepard Software â€Å"Andrew Jackson†); it left many Americans unemployed and hundreds of businesses bankrupt especially farming businesses. A lot of the blame of the Panic of 1819 was put onto the Second Bank of the United States (Remini, American Empire, 164), and Jackson strongly believedRead More To What Extent Was Jacksonian Democracy Democratic? Essay1209 Words   |  5 PagesTo What Extent Was Jacksonian Democracy Democratic?   Ã‚  Ã‚  Ã‚  Ã‚  During the administration of Andrew Jackson, the United States was a nation of change both politically and socially. American society was a society of opportunity. Americans felt that, given a chance, they could make a better life for themselves. This was the era of the common people, the era of democracy. Andrew Jackson appealed to the American people because he stood for values many regarded with favor. However democratic Jackson mayRead MoreAndrew Jackson And The Influence Of The Jacksonian Democracy1259 Words   |  6 PagesDuring the 1820s and 1830s, the Democratic Party grew under the influence of the politician Andrew Jackson. The Democrats believed in a limited federal government and supported giving more power to the states. The economic monopolies in the East concerned the Democrats, they wanted equal opportunity for white males in the South and West. By the presidential election in 1828, new amendments to voting qualifications allowed more white males to vote. With support from this new population of voters,Read MoreThe Election Of Andrew Jackson1576 Words   |  7 Pageselection of Andrew Jackson, for the first time in American history, a common man built his way up to earn the title of President of the United States. Jackson being of â€Å"low birth† had particular significance because he went from rags to riches. During his presidency his affinity for the common people did not change, thus Jackson tended to favor the rights of the common people over what was constitutionally correct. Andrew Jackson from such actions can be called the â€Å"father† of American democracy becauseRead MoreEssay on The Corrupt Bargain707 Words   |  3 PagesWhen Andrew Jackson was denied presidency in 1824 due to â€Å"the corrupt bargain† between John Quincy Adams and Henry Clay, he was furious at the lack of democracy in the election system. He became determined to institute a new age of genuine democracy in America where the voice of the people wouldim being monarchal, Andrew Jackson was a very democratic president evidenced by his drive to give the people more representation and also his attempted transfer of power from the few to the many. Read MoreAccelerated US History911 Words   |  4 PagesAccelerated US History I In the Presidential Election of 1824, Andrew Jackson – the â€Å"people’s choice† – lost the ballot by way of a â€Å"corrupt bargain† in the House of Representatives. Four years later and with the backing of a larger political following, Jackson became president, campaigning to the middle class and offering the opportunities of a benevolent democracy. Jackson’s supporters, the Jacksonians, were as diverse as they were numerous; northern farmers, southern and western yeomen, andRead MoreSummary Of The American Lion By Andrew Jackson1295 Words   |  6 PagesAndrew Cabrera Professor Rutledge POL 406 - Analytical Book Report 1 25 September 2017 In the American Lion, Jon Meacham addresses an exciting story of a president who brought change within the United States and did an overhaul of the American presidency. At the heart of the book are Andrew Jackson and his small circle of friends or acquaintances . Essentially, the book is about a man who rose from nothing to establish the modern presidency. Andrew Jackson struggled at a young age, and earnedRead MoreJeffersonian And Jacksonian Democracy1574 Words   |  7 PagesJeffersonian and Jacksonian Democracy both have roots dating back to the Era of Good Feelings, when James Monroe created a golden climate of liberalism and national unity. As a result of the War of 1812, Monroe spoke of his policies and beliefs and in 1817, peace, liberty, prosperity, and progress flourished throughout the nation (Garraty 200). The Era of Good Feelings came to an end because of the â€Å"corrupt bargain† in 1824. The transition from Jeffersonian to Jacksonian Democracy involved scandalo us eventsRead MoreAnalysis Of The War Hero After The Battle Of New Orleans934 Words   |  4 Pages2015 APUSH DBQ: Jacksonian Democrats Andrew Jackson became known as the war hero after the Battle of New Orleans. His victory over the Indians in the battle helped his public recognition and increased his popularity in society. In the election of 1820, Andrew Jackson ran for presidency and won with flying colors. Jackson’s humble background gave him an edge over other candidates - he was the voice for the â€Å"common man† and endorsed the idea of national democracy. His years in office was named the Jacksonian

The social and political context of the 1950s is crucial...

The social and political context of the 1950’s is crucial to any understanding of the birth of rock n roll. â€Å"Rock was formed out of the social, economic and political context of post-war America†. The social context was on the bases of the post war baby boom, which counted for the birth of 77 million babies between the years 1946-1964. By the year 1964 forty percent of America’s population was under twenty years of age. For the first time both middle and working class youths were acquiring an affluent lifestyle. Disposable income came from part-time work and pocket money, which gave youths some form of spending power, which gave them a sense of independence. This mind you were what Wicke’s point out was due to America’s economic growth†¦show more content†¦The rules implemented at teenagers were met with rebellious attitude. The ideological view that the government had built around education was seen to be artificial. The notion that a good education would equip an individual with a good job did not fall through as many teenagers realised. As a result cultural industries saw fit to move in and make profit from this reality by offering a form of escapism through music. Music mainly Rhythm and Blues was expressing the experiences of young teenagers. Teenagers no longer upheld the values and message that their parents and schools were promoting. This created conflict between the cultural industries who were promoting the pleasures of consumption with the traditional view of educational demands. This was seen to be the background formation and experience for rock n roll. It was due to the experiences of teenagers that Rock n roll formed. Rock n roll is due to Presley etc. However the arguments put forward on the notion that the social and political context of the 1950’s was the reason behind the emergence of rock n roll is undermined by Peterson who states that the birth of Rock n roll can not be purely based and credited to the individuals mentioned above. That is not to say he is undermining their talent but instead such talent can be found on a wider scale, however only a few make the forefront. The baby boom explanation he says is simple in that in 1954 the oldest ages of the babyShow MoreRelatedStrategy Safari by Mintzberg71628 Words   |  287 PagesPRESS A Division of Simon Schuster Inc. 1230 Avenue of the Americas New York, NY 10020 Copyright  © 1998 by Henry Mintzberg, Ltd., Bruce Ahlstrand, and Joseph Lampel All rights reserved, including the right of reproduction in whole or in part in any form. THE FREE PRESS and colophon are trademarks of Simon Schuster Inc. Designed by Carla Bolte Manufactured in the United States of America 10 9 8 7 6 5 4 Permissions acknowledgments appear on pages 393-395. Library of Congress Cataloging-in-PublicationRead MoreOne Significant Change That Has Occurred in the World Between 1900 and 2005. Explain the Impact This Change Has Made on Our Lives and Why It Is an Important Change.163893 Words   |  656 PagesDavid M. Scobey, Empire City: The Making and Meaning of the New York City Landscape Gerda Lerner, Fireweed: A Political Autobiography Allida M. Black, ed., Modern American Queer History Eric Sandweiss, St. Louis: The Evolution of an American Urban Landscape Sam Wineburg, Historical Thinking and Other Unnatural Acts: Charting the Future of Teaching the Past Sharon Hartman Strom, Political Woman: Florence Luscomb and the Legacy of Radical Reform Michael Adas, ed., Agricultural and Pastoral SocietiesRead MoreStrategic Marketing Management337596 Words   |  1351 Pagesright of Richard M.S. Wilson and Colin Gilligan to be identified as the authors of this work has been asserted in accordance with the Copyright, Designs and Patents Act 1988 No part of this publication may be reproduced in any material form (including photocopying or storing in any medium by electronic means and whether or not transiently or incidentally to some other use of this publication) without the written permission of the copyright holder except in accordance with the provisions of the CopyrightRead MoreOrganisational Theory230255 Words   |  922 Pagesorganization theory the book increases the understanding of a field that in recent years has become ever more fragmented. Organization theory is central to managing, organizing and reflecting on both formal and informal structures, and in this respect you will find this book timely, interesting and valu able. Peter Holdt Christensen, Associate Professor, Copenhagen Business School, Denmark McAuley et al.’s book is thought-provoking, witty and highly relevant for understanding contemporary organizational dilemmasRead MoreContemporary Issues in Management Accounting211377 Words   |  846 Pagesor transmitted, in any form or by any means, without the prior permission in writing of Oxford University Press, or as expressly permitted by law, or under terms agreed with the appropriate reprographics rights organization. Enquiries concerning reproduction outside the scope of the above should be sent to the Rights Department, Oxford University Press, at the address above You must not circulate this book in any other binding or cover and you must impose the same condition on any acquirer BritishRead MoreStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 Pagesreserved. Manufactured in the United States o f America. This publication is protected by Copyright, and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. To obtain permission(s) to use material from this work, please submit a written request to Pearson Education, Inc., Permissions Department, One Lake Street, Upper Saddle River, NewRead MoreMarketing Management130471 Words   |  522 Pagesand positioning Product management Brand management Pricing Channel design and management Retailing and Wholesaling Integrated Marketing Communication Advertising management Sales promotion Personal selling Public relations Understanding individual consumer behaviour Understanding industrial consumer behaviour Customer satisfaction Customer relationship management Marketing of services Rural marketing Types of marketing research Process of marketing research Tools and Techniques of marketing researchRead MoreLogical Reasoning189930 Words   |  760 PagesCommons AttributionNonCommercial-NoDerivs 3.0 Unported License. That is, you are free to share, copy, distribute, store, and transmit all or any part of the work under the following conditions: (1) Attribution You must attribute the work in the manner specified by the author, namely by citing his name, the book title, and the relevant page numbers (but not in any way that suggests that the book Logical Reasoning or its author endorse you or your use of the work). (2) Noncommercial You may not useRead MoreExploring Corporate Strategy - Case164366 Words   |  658 Pagesat the end of each chapter (in both versions of the book) this increases the reader’s and tutor’s choice. For example, when deciding on material for Chapter 2, the case example, Global Forces and the European Brewing Industry, tests a reader’s understanding of the main issues inï ¬â€šuencing the competitive position of a number of organisations in the same industry with a relatively short case. 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My Nursing Philosophy Free Essays

As I sit here pondering how I would communicate my values and beliefs, I think of my current job as a personal trainer, similar to nursing, on a daily basis I help individuals with their personal health both inside and out. In my job there is no room for my values or beliefs, just facts, education and being a good listener. I believe the day I become a nurse the only â€Å"values and beliefs† that I will need are those contained in the oath I take the day I become a nurse, and those legally expressed in my Nurse Practice Act. We will write a custom essay sample on My Nursing Philosophy or any similar topic only for you Order Now Injecting my beliefs into my practice as a nurse will most likely violate my oath and responsibilities to my patients My Nursing Philosophy By Christina Rivera Professional Issues NU 116 Maria Prior As I sit here pondering how I would communicate my values and beliefs, I think of my current job as a personal trainer, similar to nursing, on a daily basis I help individuals with their personal health both inside and out. In my job there is no room for my values or beliefs, just facts, education and being a good listener. I believe the day I become a nurse the only â€Å"values and beliefs† that I will need are those contained in the oath I take the day I become a nurse, and those legally expressed in my Nurse Practice Act. Injecting my beliefs into my practice as a nurse will most likely violate my oath and responsibilities to my patients. While I hold true to my values and beliefs when it comes to nursing, I strongly believe that putting peoples basic needs at the top the priority list when it comes to nursing is what separates good nurses from great nurses. I believe that a nurse should always act in a professional manner and act in accordance within the scope of practice. Nurses should possess qualities such as; Empathy and being able to identify with others; be caring, compassionate and committed. A urse should be ethical and non-judgmental, be honest, confident and trustworthy. Being physically fit is important, as the job is very demanding. Last but not least a good nurse should also be an advocate for their patients and have their best interests at heart, be a good listener and communicator. My personal definitions of client, health, environment and nursing are: A client is a person with needs, whether it is medical, physical, psychological, or self-esteem. It is a nurse’s duty to make sure each person feels they have received the best health care and feel like a human being. According to the World Health Organization (WHO), the definition of health â€Å" is a state of complete physical, social and mental well-being, and not merely the absence of disease or infirmity†. To me health is all relative to the well being of the body. This not only includes the physical but the mental as well. Health is not only when you are sick, but also having your physical and mental health being is a good stable condition. My definition of environment does not just describe the physical area where a person lives; it also includes the individual emotions and thoughts. It will be my duty as a nurse to be positive with all services, and to include family and friends whom are close to the individual regarding their health. Nursing is someone who cares for people who are sick in every way and sometimes all a person needs is someone to talk to. A nurse does not only help individuals, they also help families achieve health and prevent disease. A scientific definition of nursing is â€Å"observes, assesses, and records symptoms, reactions and progress of patients†. My personal nursing philosophy is I believe it is beneficial to the patient to be treated as an uman being rather than just another patient. Allowing the patient to feel that the nurse really care about their feelings and overall health. People are at their most vulnerable state when in a hospital or nursing home, this is the time for the nurse to be reassuring and make the individual feel as comfortable as possible is one the most important aspects of nursing. References Definition of World Health Organization, Retrieved Feb 06, 2012 from http://apps. who. int/aboutwho/en/definition. html. Scientific definition of Nursing from Wiki pedia, Retrieved Feb 06, 2012 from http://en. wikipedia. org/wiki/nursing How to cite My Nursing Philosophy, Essay examples

Tims Coffee Shop free essay sample

In this coffee shop industry there are many competitive big and small out there but the one route to take when starting a business is to plan ahead. Putting the four P components of the marketing mix product, price, place and promotion will help get your company it needs to be. Tim’s Coffee Shop is in a great area according to the customers that come, it is in a college community where this a lot of student that drink coffee to stay awake to study, young couples that like to go out on a date and have coffee, and just anyone on their way to work.But there are a few things that are missing from Tim’s coffee shop that is Wifi for the students that wants for hang out and study, the friendly customer service, the quality of their product and a credit card machine. With there being so many coffee shops out there that already have these things it is important to have the traffic that Tim wants he is going to have to get this stuff. We will write a custom essay sample on Tims Coffee Shop or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Product is the first way to start, if your product is great then you can take a first time drinker of coffee and make them a long time drinker in your coffee shop or someone that has drinks at another shop would get hooked on your product and never go back to where they use to go. To keep the competitiveness in this large market there should be continuous product extensions though innovation and thus differentiation is required and is one of the strategies to differentiate a product from its competitors. Pricing is the next component that should be looked at, if the price is high then the quality should be high (large price, large serving).Having the meal deal at breakfast, lunch and dinner, have specials buy 5 get one free or late night half price, or karaoke night on the weekend. Then next is the place for where you will purchase all of your product. This is where your research will keep your customers coming back for more. First going to the big competitives and trying some of their product, ask them the question of where they get there product from or getting online to look for bakeries that are highly known that will have deals if you hire them.If possible going to local bakeries would be best because you could go to them do taste test but what might tas te good to you might not taste good to some one else so it is good to take a few people with you to find out what others think. Promotion is last this is what draws in the customers. Promoting your company can be described as putting a big ad in the local newspaper, flyers, advertising at local surrounding companies, build a website that everyone can get to with links on other sites,and Tims employees can help out with passing the word around.This is by telling their friends, some of his employees are students so they can pass the word around, passing those flyers around campus, and doing some kind of out door activity that will promote Tims Coffee Shop. When reading all of the surveys from the customers most of them like the place, the customer, the atmosphere but the were customers that suggest a few thing in order for Tim to make it. First since he was in a college area he gets wifi so anyone could come and hang out, have a credit card machine for the ones that dont carry cash plus it makes checking out fast and no customers have to wait.Then working on the product to make the coffee taste better and hav e more of a variety with good prices. The main thing is the customer service, it is important that all the employees give each and every customer the warmest welcome. Some of the surveys was about how customer enjoyed the fact the some of the employees remembered who they are every time they come in, well that is how all the employees should treat their customers. So Tim has a lot of work ahead of him in order to because really big and become a success that he wants to be. ?

How Spelling Diverges Between American and British English

How Spelling Diverges Between American and British English How Spelling Diverges Between American and British English How Spelling Diverges Between American and British English By Mark Nichol As George Bernard Shaw is said to have said, â€Å"England and America are two countries separated by the same language.† It’s easy enough to find books and Web sites that provide evidence to back the old boy up, detailing such transoceanic translations as elevator/lift and critical divergences such as the relative meanings of â€Å"knocked up† (British English: â€Å"called on,† â€Å"woke up,† or â€Å"worn out†: American English: â€Å"impregnated†). What you’ll find here, however, is a discussion of differences not in vocabulary but in spelling between the English language’s two primary variants. The blame for the ornery orthography of American English (which is even more annoying to its users than to those who speak other variants of the language, because we actually have to, you know, use it) is primary laid at the oft-pedestal-mounted feet of Noah Webster, a nineteenth-century writer, editor, and lexicographer who almost single-handedly created the dialect I will hereafter in this post abbreviate as AE (as opposed to BE, or British English). Webster’s impetus was nationalistic he desired a distinct language for Americans that they could feel they owned, and one that represented democratic ideals as well. The problem is, for all his meticulousness, he was maddeningly inconsistent, and the myriad successors who have added to the American word-hoard have followed suit. Here, to do my part to make amends, is a brief guide to the major distinctions in AE and BE spelling (and within AE spelling itself), with one or more examples: -ae (encyclopaedia, mediaeval) AE usually deletes the a from the diphthong ae, which is unfortunate, because the words look so cool with it. It is retained, however, in such words as aesthetic (though that word is also spelled esthetic). -ed (fitted, forecasted, knitted) AE usually drops the past-tense ending in these words. However, exceptions are made in such usages as â€Å"The tailor fitted him for a tuxedo.† -ed [irregular] (lighted, strived) AE prefers forms such as lit and strove, though the BE forms are often employed. -ement (acknowledgement, arguement, judgement) AE omits the first e from the suffix, though some writers of AE remain unaware as far as the first and third examples are concerned. -ence (defence, licence, offence) AE spells these words with an s in place of a c. -ise/-yse (analyse, criticise, memorise, realise) AE favors -ize/-yze endings. -l (enrol, fulfil, skilful) AE doubles the l that is not part of -ful/ful-; the l in that syllable is never doubled (except in inflected forms of full). -lled/-lling (cancelled/cancelling, levelled/levelling, travelled/travelling) AE omits one l in this form; some writers of AE still haven’t received the memo. -mme (diagramme, programme, telegramme) AE omits the second m and the e at the end of these words. -ogue (analogue, catalogue, dialogue, epilogue) In AE, catalog is clipped, though the full form is preferred for all its analogues. (See?) -our (colour, favour, honour, labour) In AE, the u is jettisoned in most words with -our; glamour is an exception. -oeuvre (manoeuvre) AE simplifies this ending to -euver (maneuver). -que (banque, checque) In AE, the French-influenced -que is replaced by a Germanic k. -re (centre, litre, metre, theatre) In AE, the letters in the -re ending are reversed, though the BE spelling for the first and last examples is sometimes employed in proper names for facilities to convey Old World class. -st (amidst, amongst) In AE, amid and among are preferred, though many writers of AE, professionals and amateurs alike, retain the -st ending. -t (dreamt, leapt, learnt) AE replaces -t with -ed, though some writers of AE, out of ignorance or because they prefer the more poetically pleasing appearances, use the BE form. -wards (backwards, inwards, upwards) AE omits the -s, though many writers of AE retain it (often inconsistently from one word to another). -xion (complexion, connexion) This suffix is unique to complexion, spelled identically in AE and BE, and connexion, now almost obsolete in the United Kingdom. Want to improve your English in five minutes a day? Get a subscription and start receiving our writing tips and exercises daily! Keep learning! Browse the Spelling category, check our popular posts, or choose a related post below:100 Whimsical WordsRound vs. Around5 Keys to Better Sentence Flow

Responding To Customer Complaints On Social Media

Responding To Customer Complaints On Social Media You’re human. Mistakes will happen. Nothing is perfect and something will go wrong. Not every customer will be satisfied. This is not a failure. The best businesses are the ones that mess up and show how they fix their mistakes. They build their customer’s trust and prove they are listening to them. When a significant other makes a mistake and owns up to it, do you dump them because they messed up or do forgive them and trust them more because they were honest? Depending on the situation, you’ll forgive them and that will make your relationship stronger. It’s similar with business. Mistakes happen, but when a business owns up to it and apologizes, they’ll build a better relationship with the customer. Listen To Your Customer Complaints When customers complain, sometimes they just want someone to hear them out. They had a poor experience, and no matter how big or small it was, the least you can do is listen. What do you learn when you listen? You find out about problems that would have created more dissatisfied customers in the future. When you listen to a customer, you have an opportunity to establish a relationship with that customer. By listening to them, youll let them know you care. Just because a customer is upset doesnt mean they are a lost cause, or gone forever. Regardless of the size of the issue, let the customer know you heard their problem and understand their frustration. One of my first jobs was a clerk at a small drug store/gift shop. I was 16 and terrified when customers complained because I had no idea what to do and no authority to do anything about it. This is when I discovered if I let a customer vent their frustrations to me and apologize for their poor experience, they would always leave happier than when they came in. Business Is About Relationships It is easy to forget the fact that business is all about relationships. Relationships  with your current customers, but with vendors, former customers, clients, the community, and more. The Perfect Apology, a site dedicated to helping readers craft the perfect mea culpa,  understands this relationship connection between a business and customer. It offers the following strategy about how to protect that relationship: 1.  Look at the reason behind your business apology and  who  has been affected by the situation. 2.  Determine the most appropriate way to apologize and  when  that apology should be given. 3.  Ask and answer the following four basic questions: What are you apologizing for? Who are you apologizing to? How do you apologize? When should you apologize? When someone complains, its not the end of the relationship. Instead, its an opportunity. Its a chance to strengthen that relationship and rebuild it. Business is about relationships. Complaints are a chance to preserve and build relationships.How To Apologize Face-To-Face When I was in the first grade, a teacher of mine told us that if we were going to apologize to someone, sorry is never enough. When you apologize you should state their name, tell them what happened, tell them why it happened, and that you’ll never do it agin. As Ive been doing research on business apologies, Ive been learning this form of apology is what most businesses use. Its a five-step process. Apologize.  Actually say you are sorry. Dont say that you are sorry they feel that way but say I am sorry. State what you did wrong.  Make sure you inform the customer what your business did wrong. This is you owning up to your mistakes and taking ownership of them. Acknowledge how they are feeling.  Imagine yourself in their shoes, and let them know you understand (or are trying to understand) how the situation made/makes them feel. Express regret.  Let them know you feel bad about the situation. Promise it wont happen again. It’s hard to promise that something will never happen again, but you can at least mention how you will do your best to prevent a mistake from happening again. A crisis is never fun but it does give you an opportunity to build a lasting relationship with your audience. Of course, this is based on how you handle it. Customers Value Apology More What do customers value more? An apology or some form of monetary value in exchange for the poor experience? The Nottingham School of Economics  conducted a study and found that unhappy customers are more willing to forgive a company that offers an apology rather than monetary compensation. Why would customers be more willing to forgive a company that offers an apology? Researchers theorized that when customers hear Im sorry, it triggers an instinct to forgive. Its an instinct that is difficult for people to overcome. I have to admit that the results of this study came as a surprise for me. From my experience, I know customers always value a genuine apology. Im on the marketing team for a sandwich shop and like anyone in the food industry knows, mistakes happen. Typically when a customer complains, we apologize and offer to send them something in the mail. That something is usually a free sandwich. Well typically say something that directly addresses their poor experience, apologize for it and ask for them to give us another chance to make up for their poor experience. I believe this is a good balance between an apology and compensation. Author Bruna Martinuzzi wrote a wonderful post on the best way for businesses to apologize, sharing some great apology dos and donts. Whats the big takeaway? Don’t use the word â€Å"if†.  An apology that is â€Å"if I offended you, I’m sorry† is basically saying â€Å"I don’t understand how you can be offended, but if you are so sensitive to being offended, let me apologize.† That’s not the vibe you want to give off to your customers. You don’t want to insult them again. Just say, â€Å"I’m sorry we offended you.† That’s straight to the point and you took ownership of the situation. Don’t give excuses.  Excuses are tempting because there is usually a reason behind your actions. Yet excuses are easily one of the most annoying things about apologies. â€Å"I’m sorry I offended you, but I was just following customer policy.† Even if you have an actual reason as to why a situation occurred, refrain from making excuses. You can explain the situation, but don’t use an excuse. It will make your apology less genuine. Make it brief.  Keep your apology short. It’s easy to ramble on, but don’t. Short and sweet is the rule. This will make it seem more genuine and less about you. The sooner the better.  The time frame on giving an apology does expire. Don’t delay an apology. 50% of consumers give a brand only one week to respond to a question before they stop doing business with them, according to RightNow Customer Experience Impact Report. If possible, apologize before the customer even knows about the situation. It will make the customer trust you more. For business, trust is everything. Value the relationship.  You dont always need to be right. The value of a relationship will often overshadow your need to be right. By arguing about who is right and who is wrong, youre doing more damage. Does it matter who is right? Will it harm the relationship between you and the customer? Is it worth it? Create an apology policy.  If you have multiple employees, it can be hard to keep everyone in the loop on whats the best way to apologize. Even if you are the only person in your company, an apology policy will help keep you on track with consistent and level headed responses.  Martinuzzi points out Starbucks LATTE method for dealing with complaints.  Starbucks baristas are trained to respond to complaints by Listening (L), Acknowledging (A), (T)  Taking Action, Thanking (T), and Explaining (E). There is emphasis on listening first and only lastly on explaining what happened. Try to create an easy to remember policy that will help you and your employees deal with complaints. How To Apologize On Social Media One reason business owners dont want to go into  social media  is because they are afraid theyll be on defense the entire time. Any time a customer has so much as a mediocre experience they come flocking to their social media networks and complain. It seems like all they would do  on social media is apologize.

Gilbert and Sullivan Theatrical Partnership Essay

Gilbert and Sullivan Theatrical Partnership - Essay Example Sullivan was a junior of Gilbert and he was the composer and thus he was responsible for contributing memorable melodies which successfully delivered humor along with pathos. 1 The operas were successful in providing enduring and also broad international success along with performing frequently throughout the English speaking world especially. Sullivan and Gilbert basically introduced innovations along with bright new ideas in content and also form the directly influenced development which is involved in musical theatre. This practice was famous and was popular throughout the 20th century. The operas had a huge influence on the literature, film, television and also political discourse and it was widely pastiche and parodied by a humorist. The partnership of Sullivan and Gilbert was brought together by the famous producer Richard D Oyle Carte who basically nurtured and brought together the collaborations. He was responsible for building the Savoy Theatre during the year 1881 and he also presented their joint works which were popularly known as Savoy Operas and they were also responsible for founding D Oyly Carte Opera Company which was good in performing and also promoting the Sullivan’s and Gilbert’s work as a lyricist and composer for almost over a century. Gilbert and Sullivan had played a major role in influencing the English speaking world and the pop culture. Operas of Gilbert and Sullivan had become extremely popular and the lines and quotations have become an integral part of English language. The Savoy operas have played a massive role in influencing the course of development of modern musical theatre and also the political style, literature, discourse and also advertising.